Customer Focus Team Customer Focus Team
Customer Focus Team Service Makes Value
Customers stand at the core of our business
Customers stand at the core of our business
Fixed team | Independent budget | 5Days escalation mechanism | Centralized office
Customer Focus Team
We have established a cross-functional customer-focused team to quickly respond to customer needs in an all-round way. The team is composed of Key Account Manager, Project Manager, Test Engineer, Quality Engineer, Material Planner, and Process Engineer to coordinate internal resources and solve project problems.
Sample Quick Response
High efficiency to deliver samples to customer in 3 weeks after RFQ received
3 Days Offer Submission
3 Days Offer Submission

Alternative proposed

EQ discussion

3 Days EQ Closed
3 Days EQ Closed
3 Days EQ Closed

Fast response

Good cooperation with customer

10 Days Material Full Kit
10 Days Material Full Kit
10 Days Material Full Kit

Components purchasing

Engineering and NRE preparation



2 Days Production
2 Days Production
2 Days Production

Fast response for abnormity

Concession process following

Global Resource | Report by Function
Global Resource Sharing
Global Resource Sharing
We keep close contact with the headquarters, and share customer resources among departments, we conduct weekly RFQ review and feasibility study and discussion, quality and performance review during customer project during early stages of customer projects, in time escalation of project problems, and PMC meetings, scorecards review per 6 weeks.